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FAQ Category

Smart Locks

29 public pre-sale articles.

Battery

What happens if the smart lock battery runs out? Most models have emergency power or backup key options. What batteries do smart locks use? Battery type depends on model.

Compatibility

Does a smart lock need WiFi? Not always. Some locks are Bluetooth, some WiFi, some need gateway. What is the difference between TTLock and Tuya smart lock? They use different apps and remote access methods. Can TTLock be added to Smart Life app? No, TTLock uses TTLock app. Can smart lock connect to Google Home or Alexa? Some models support voice assistant, usually with gateway or compatible ecosystem.

Gateway

What is a smart lock gateway used for? A gateway connects Bluetooth locks to internet for remote functions. Does Tuya padlock support gateway? Tuya padlock should not be assumed to support gateway.

General

What type of smart lock should I choose? Choose based on door type, unlock method and remote access requirement.

Installation

Can your smart lock fit my door? It depends on door type, thickness, lock body and installation condition. Can I install the smart lock myself? DIY may be possible for some models, but professional installation is recommended. Is installation service included with the smart lock? Product price normally does not include installation unless stated. Can a smart lock be installed on glass door? Only selected models are suitable for glass doors.

Padlock

What is a TTLock Bluetooth smart padlock suitable for? It is suitable for simple lock applications needing fingerprint/app access. Can the TTLock padlock be opened without phone? Yes, fingerprint and backup key can be used if supported.

Records

Can smart locks show unlock records? Yes, but sync behaviour depends on the lock type. Bluetooth locks without gateway usually need you to be near the lock and refresh records in the app.

Remote Unlock

Can a smart lock be unlocked remotely? It depends on the lock ecosystem and gateway support. Can Tuya WiFi lock unlock directly from anywhere? Usually the user may need to press the lock first, then confirm in app. Does TTLock support remote unlock? Yes, TTLock can support remote features with a compatible gateway. Can eWeLink smart lock unlock remotely through internet? Unfortunately, not at this stage. The current eWeLink smart lock is a Bluetooth lock, and eWeLink does not provide a compatible gateway for remote internet unlock. Can Bluetooth smart lock work outside Bluetooth range? Not directly unless a compatible gateway is used.

Security

Are smart locks safe? Smart locks can be safe when installed correctly and managed properly. Can I delete a tenant's access after they move out? Yes, if the lock app supports user management.

Unlock Methods

Does a smart lock support fingerprint unlock? Only fingerprint models support fingerprint unlock. Can I use a physical key if the smart lock has no battery? Many smart locks include backup key, but check the model. Can fingerprint smart lock store many fingerprints? Capacity depends on model.

Users

Can I create temporary passcodes for guests? Yes, if the lock model and app support temporary passcodes. Can multiple users use the same smart lock? Yes, most smart lock apps support multiple users or shared access. Can smart lock be used for Airbnb or homestay? Yes, models with temporary passcode are suitable.