← Back to FAQ

Buying Guide, Installation & Support / Installation

What information should I provide before buying a smart lock?

Short answer: Provide door and current lock photos, door thickness and opening direction.
Intermediate Last reviewed: 2026-06-26

Explanation

Smart lock compatibility depends heavily on door condition. Photos of the front, side, lock body and door frame help avoid wrong purchase.

Recommended products

Related articles

Still unsure?

Contact us before purchasing so we can help you choose the correct product before you place an order.

Contact us via Live Chat

Was this helpful?

Your feedback helps us improve this FAQ and add questions we may have missed.