FAQ Category
Buying Guide, Installation & Support
19 public pre-sale articles.
Installation
Do I need an electrician for smart switch installation?
Yes, we recommend using a qualified electrician, especially for no-neutral, neutral, 2-way, high-load or DB box installations.
What information should I provide before buying a smart switch?
Provide wiring photos, neutral wire availability, number of gangs, lamp type, load wattage, wall box size and whether the switch is 1-way or 2-way.
What information should I provide before buying a smart lock?
Provide door and current lock photos, door thickness and opening direction.
What information should I provide before buying smart curtain?
Provide window/track measurements, photos and desired opening style.
Pickup
Product Choice
Should I choose smart switch or smart plug?
Use smart switch for fixed lighting; use smart plug for plug-in appliances.
Should I choose smart lock or smart padlock?
Use smart lock for doors; use smart padlock for gates, cabinets or simpler locking points.
Should I choose motion sensor or door sensor?
Use motion sensor for movement; use door sensor for open/close status.
Should I choose universal remote, smart switch or smart plug for air conditioner?
For air conditioner automation, a WiFi universal IR remote is usually the best choice if the aircon uses infrared remote. Smart switches or smart plugs only control power and must be properly rated for the load.
What is the best smart home ecosystem for beginners?
Smart Life is broad, eWeLink is good for Sonoff users, Matter is better for cross-platform users.
What should I buy first for smart home automation?
Start with the device that solves your biggest need.
Rental
Which smart home products are useful for rental property?
Smart locks, energy meters, smart plugs and sensors are useful for rental management.
Can smart meter help bill tenant electricity?
Yes, a smart meter can help calculate tenant electricity usage. eWeLink models are recommended when CSV export is needed for easier calculation.
Can smart lock help manage tenant access?
Yes, access can be added and removed through the app.
